Caviar Express guarantees your package will arrive in perfect condition to the address stated on your order if shipped according to our Delivery Requirements (see below). All orders containing caviar are shipped via FedEx Standard Overnight. Orders containing non-caviar perishable goods are shipped via FedEx Express Saver or FedEx Ground, and could take up to 5 days to arrive.
All perishable goods are packaged with Gel-Ice blocks to ensure freshness upon delivery. These Gel-Ice blocks are designed to ensure freshness during transit. However, upon delivery, all perishable goods should be immediately removed from the packaging and placed in your refrigerator’s coldest section. Please note that the Gel-Ice blocks can be re-frozen and used again in the future as they are designed for multi-use.
Any order placed during a non-promotional time period containing perishable goods shipped via FedEx Standard Overnight will be assessed a $35.00 shipping charge. Orders scheduled for Saturday Delivery will be assessed a $50.00 shipping charge.
Orders received by 2:00pm Pacific Standard Time will be processed and shipped the same day for delivery the following day, excluding orders placed on Saturday and Sunday. Orders placed on Saturday and Sunday will be shipped on Monday for Tuesday delivery, unless the ordering and/or delivery date is deemed a Holiday Date.
We strongly recommend that all orders require a signature for delivery. By default FedEx will not deliver a package without a signature, unless explicitly instructed to do so. If you choose to have FedEx deliver your package without a signature you assume all responsibility for the shipment as Caviar Express is not responsible for the safeguard of your shipment after FedEx has delivered the package to you without signature. If you have any questions about the signature requirement, please contact us by email or call us at 1-888-228-4275.
Due to our products inherit perishable properties; we are unable to deliver to P.O. boxes, and recommend that you do not opt out of the signature requirement. We cannot be held accountable for spoiled orders that are placed without a delivery signature requirement.
Holiday Dates include: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Personal Delivery for locations within Southern California may still be available on Holiday Dates, please call 1-888-228-4275 for further information.
Caviar Express can ship to any physical address within the United States, including Hawaii and Alaska. However, due to CITES standards, we are unable to ship to Canada, Mexico, or other international locations. If you are interested in importing caviar to Canada, Mexico, or another international location, please email or call us at 1-888-228-4275 to discuss CITES standards and requirements.
All orders containing perishable goods are shipped via FedEx Standard Overnight and usually arrive between 12:00pm and 3:00pm the following day, excluding orders placed on Saturday, Sunday, or Holiday Dates. Upon shipment, you will receive an email from Caviar Express with FedEx Tracking Information. Should your order not arrive in time, or if there is an error with your shipping address, please contact Caviar Express immediately at 1-888-228-4275.