Shipping Information
General Information and Packaging
Caviar Express guarantees your package will arrive in perfect condition to the address stated on your order if shipped according to our Delivery Requirements (see below). All orders containing caviar are shipped via FedEx Overnight. Orders containing non-caviar perishable goods are shipped via FedEx Express Saver or FedEx Ground, and could take up to 5 days to arrive.
All perishable goods are packaged with Gel-Ice blocks to ensure freshness upon delivery. These Gel-Ice blocks are designed to ensure freshness during transit. However, upon delivery, all perishable goods should be immediately removed from the packaging and placed in your refrigerator’s coldest section. Please note that the Gel-Ice blocks can be re-frozen and used again in the future as they are designed for multi-use.
Rates and Transit Times
Any order placed during a non-promotional time period containing perishable goods shipped via FedEx Overnight will be assessed a $55.00 shipping charge. Orders scheduled for Saturday Delivery will be assessed an additional $50.00 shipping charge.
Orders received by 3:00pm Pacific Standard Time will be processed and shipped the same day for delivery the following day, excluding orders placed on Saturday and Sunday. Orders placed on Saturday and Sunday will be shipped on Monday for Tuesday delivery, unless the ordering and/or delivery date is deemed a Holiday Date.
Delivery Requirements
We strongly recommend that all orders require a signature for delivery. By default FedEx will not deliver a package without a signature, unless explicitly instructed to do so. If you choose to have FedEx deliver your package without a signature you assume all responsibility for the shipment as Caviar Express is not responsible for the safeguard of your shipment after FedEx has delivered the package to you without signature. If you have any questions about the signature requirement, please contact us by email or call us at 1-888-228-4275.
Due to our products inherit perishable properties; we are unable to deliver to P.O. boxes, and recommend that you do not opt out of the signature requirement. We cannot be held accountable for spoiled orders that are placed without a delivery signature requirement.
Holiday Dates include: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Personal Delivery for locations within Southern California may still be available on Holiday Dates, please call 1-888-228-4275 for further information.
Where We Ship
Caviar Express can ship to any physical address within the United States, including Hawaii and Alaska. However, due to CITES standards, we are unable to ship to Canada, Mexico, or other international locations. If you are interested in importing caviar to Canada, Mexico, or another international location, please email or call us at 1-888-228-4275 to discuss CITES standards and requirements.
When Will My Order Arrive?
All orders containing perishable goods are shipped via FedEx Overnight and usually arrive between 10:00am and 8:00pm the following day, excluding orders placed on Saturday, Sunday, or Holiday Dates. Upon shipment, you will receive an email from Caviar Express with FedEx Tracking Information. Should your order not arrive in time, or if there is an error with your shipping address, please contact Caviar Express immediately at 1-888-228-4275.
Caviar Related Qeustions
What IS Caviar?
Caviar is a delicacy consisting of salt-cured fish eggs, known as roe. It refers specifically to roe from sturgeon fish, a large fish species found primarily in the Caspian Sea and the Black Sea. The most prized types of caviar come from different species of sturgeon, including Beluga, Ossetra, and Sevruga.
How do you eat caviar?
Caviar is typically served as an appetizer or a garnish, often accompanied by blinis (small pancakes) or toast points, and sometimes with accompaniments like sour cream, chopped onions, or hard-boiled eggs. It is known for its rich, briny flavor and delicate texture, with a luxurious and expensive reputation due to the rarity of sturgeon and the labor-intensive process required to harvest and prepare the roe.
Are other fish roes considered as caviar?
We only consider fish roe harvested from sturgeons processed in the classic "malossol" way to be caviar. However, many other sources may choose to pass off cheaper alternatives and curing methods to be called caviar.
How should caviar be stored?
Caviar should be stored in the coldest part of the refrigerator, ideally between 28°F and 32°F (-2°C to 0°C). Once opened, caviar should be consumed within 2-3 days for the best quality. Unopened, it can last for several weeks, depending on the type and packaging.
What is the best way to serve caviar?
aviar is best served chilled, either in its original tin or transferred to a serving dish placed on a bed of ice. Use a non-metallic spoon, such as one made from mother-of-pearl, bone, or glass, to avoid altering the flavor. Serve in small portions to savor its delicate taste.
Why is caviar so expensive?
Caviar is expensive due to the rarity and lengthy maturation process of sturgeon, which can take many years before the fish produce roe. The harvesting and processing of caviar are also labor-intensive, further contributing to its high cost.
Can I freeze caviar?
Freezing caviar is not recommended, as it can alter the texture and flavor, making the eggs mushy. Caviar is best enjoyed fresh or properly refrigerated.
How can I tell if caviar has gone bad?
Signs of spoilage include an off or sour smell, a change in color, or a slimy texture. If caviar exhibits any of these signs, it should not be consumed.
Can I eat caviar if I have seafood allergies?
If you have a seafood allergy, particularly to fish, it is best to avoid caviar as it is made from fish eggs and could trigger an allergic reaction.
What are the nutritional benefits of caviar?
Caviar is rich in protein, omega-3 fatty acids, vitamins A, B12, D, and E, and minerals such as selenium, iron, and magnesium. However, it is also high in sodium and cholesterol, so it should be consumed in moderation.