Caviar Express - Frequently Asked Questions - Russian, Iranian & American Caviar, including Beluga, Ossetra and Sevruga Caviar

Frequently Asked Questions

Storing Caviar
Caviar is an elegant yet simple delicacy; however, proper care is required in order to preserve the natural, fresh ﬂavors. An unopened tin will stay fresh for up to four weeks. However, once a tin of caviar is opened and exposed to air, the caviar will remain fresh for only three to ﬁve days. The ideal storage temperature is between 28 and 30 degrees Fahrenheit. Because most household refrigerators will not reach this temperature, we recommend utilizing the bottom drawer or shelf where the temperature is lowest. Caviar should never be frozen, so we suggest enjoying it soon!

Serving Caviar
Ideally, the caviar container should rest on a bed of crushed ice, as it is important for the caviar to retain a chill. Using metal utensils to serve caviar can dramatically alter the ﬂavor and your tasting experience; a Mother-of-Pearl Spoon is preferable. It is also important that the grains remain in tact, thus using a gentle hand is important.

Enjoying Caviar
Preferences vary from ﬁrst-time tasters to caviar connoisseurs. In order to enjoy the pure taste of the caviar, we recommend pairing it with Blinis, plain crackers, or slightly toasted bread. Some prefer to try pairings of egg, sour cream, or Crème Fraîche. Popular tasting accompaniments also include a dry champagne or chilled vodka.

Nutritional Information
Caviar Nutritional Information Chart

Returns and Exchanges
Your complete satisfaction with our products and your relationship with Caviar Express is our top priority. All merchandise is guaranteed to be fresh and should be promptly inspected upon delivery. Should you ﬁnd our merchandise or service to be unsatisfactory, please contact us immediately at 1-888-228-4275; a full refund may be issued.

Due to our products' inherent perishable properties, all claims must be made within 24 hours of receipt of the shipment. Partially consumed or discarded items may not be granted a full refund. Once a claim is received and accepted by Caviar Express, we will automatically reship your merchandise, offer you a store credit, or refund your full amount.

Special Requests
Should you have any special requests pertaining to an order, please call us directly at 1-888-228-4275 or send an email to us at info@caviarexpress.com.

Sales Tax
Perishable items sold by Caviar Express are exempt from State sales tax in accordance with the rules and regulations established by the California Franchise Tax Board. In plain English, no sales tax is assessed on caviar sales.

Shipping Information

General Information and Packaging

Caviar Express guarantees your package will arrive in perfect condition to the address stated on your order if shipped according to our Delivery Requirements (see below). All orders containing caviar are shipped via FedEx Standard Overnight. Orders containing non-caviar perishable goods are shipped via FedEx Express Saver or FedEx Ground, and could take up to 5 days to arrive.

All perishable goods are packaged with Gel-Ice blocks to ensure freshness upon delivery. These Gel-Ice blocks are designed to ensure freshness during transit. However, upon delivery, all perishable goods should be immediately removed from the packaging and placed in your refrigerator’s coldest section. Please note that the Gel-Ice blocks can be re-frozen and used again in the future as they are designed for multi-use.

Rates and Transit Times

Any order placed during a non-promotional time period containing perishable goods shipped via FedEx Standard Overnight will be assessed a $35.00 shipping charge. Orders scheduled for Saturday Delivery will be assessed a $45.00 shipping charge.

Orders received by 2:00pm Pacific Standard Time will be processed and shipped the same day for delivery the following day, excluding orders placed on Saturday and Sunday. Orders placed on Saturday and Sunday will be shipped on Monday for Tuesday delivery, unless the ordering and/or delivery date is deemed a Holiday Date.

Holiday Dates include: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Personal Delivery for locations within Southern California may still be available on Holiday Dates, please call 1-888-228-4275 for further information.

Delivery Requirements

We strongly recommend that all orders require a signature for delivery. By default FedEx will not deliver a package without a signature, unless explicitly instructed to do so. If you choose to have FedEx deliver your package without a signature you assume all responsibility for the shipment as Caviar Express is not responsible for the safeguard of your shipment after FedEx has delivered the package to you without signature. If you have any questions about the signature requirement, please contact us by email or call us at 1-888-228-4275.

Due to our products inherit perishable properties; we are unable to deliver to P.O. boxes, and recommend that you do not opt out of the signature requirement. We cannot be held accountable for spoiled orders that are placed without a delivery signature requirement.

Where We Ship

Caviar Express can ship to any physical address within the United States, including Hawaii and Alaska. However, due to CITES standards, we are unable to ship to Canada, Mexico, or other international locations. If you are interested in importing caviar to Canada, Mexico, or another international location, please email or call us at 1-888-228-4275 to discuss CITES standards and requirements.

When Will My Order Arrive?

All orders containing perishable goods are shipped via FedEx Standard Overnight and usually arrive between 12:00pm and 3:00pm the following day, excluding orders placed on Saturday, Sunday, or Holiday Dates. Upon shipment, you will receive an email from Caviar Express with FedEx Tracking Information. Should your order not arrive in time, or if there is an error with your shipping address, please contact Caviar Express immediately at 1-888-228-4275.

Privacy Policy
Protecting your privacy is important to Caviar Express - We use the information that pertains to our website to make your transactions with us more pleasant and efficient. We will not sell, trade, or rent your electronically provided personal information to others.

We will use your email address to contact you if we have a question with your order. Occasionally, we advise our email customers of special sales. If at any time you do not want to receive these sale updates, just reply and let us know that you want your name deleted.